Laskar Media is committed to protecting your privacy. Our guiding principle toward data collection is to
collect only the minimal data required to operate a world-class VPN service at scale. We want you to
understand what information we collect, what we don’t collect, and how we collect, use, and store
information. We do not collect logs of your activity, including no logging of browsing history, traffic
destination, data content, or DNS queries. We also never store connection logs, i.e., no logs of your IP
address, your outgoing VPN IP address, connection timestamp, or session duration. We designed our
systems
not to have sensitive data about you; even when compelled, we cannot provide data that we do not
possess.
PERSONAL INFORMATION
Our VPN APP is a non-obligatory log network. Laskar Media are not available for the information related to
the personal information of users, including but not limited to names (subscriber names, user names and
screen names), addresses (including mailing addresses, residential address, business addresses) and
telephones, unless the data you provide depending on the context of your interactions with us and the
choices you make, including your privacy settings, and the products and features you use for the purpose
of
administering your subscription and for the purpose to enjoy our VPN services. Except for the limited
exceptions, we don’t automatically collect any Personal Information from you.
When you open the APP seeking for our VPN services, the APP assigns a unique identifier to you for the
service (such unique identifier just binds up with your device identification code, but does not tie to
any
other personal information of users). When you use the VPN services, we will check your account
information
through this unique identifier to determine the level of service you have signed up for before
establishing
your VPN connection.
With some forms of payment, certain Mac version of our VPN services may redirect you to the website of a
third-party payment processor (namely PayPal) to complete the transaction. To understand what personal
information the processor collects and stores, please refer to the respective processor’s terms and
privacy
policy. Therefore, except for the limited exception above, we do not know any means or source of user’s
detailed payment for VPN services (including any credit card or bank account number) or any billing
records
either.
If you contact us directly, we may receive additional information about you such as your name, email
address,
phone number, the contents of the message and/or attachments you may send us, and any other information
you
may choose to provide. We may also receive a confirmation when you open an email from us.
Laskar Media uses your email address (if any depending on your choice) for the following reasons:
- To communicate with you about your VPN services or respond to your communications.
- To send you updates and announcements.
- To send marketing information, such as Laskar Media offers, surveys, invitations, and content about
other matters in connection with Laskar Media (“Marketing emails”). You may choose to not receive
Marketing emails by following the opt-out procedure described in these emails.
Laskar Media uses your personal information only for the purposes listed in this Privacy Policy, and we
don’t
sell your personal information to third parties without your prior consent.
SERVICE INFORMATION RELATED TO YOUR VPN USAGE
Subject to applicable laws and for the avoidance to infringe any internet service provider, any browsing
information, traffic destination, data content, IP addresses, DNS queries or other similar information
relating to your online activities transmitted by you to our servers is encrypted and cleared after the
VPN
“session” is closed. That said, we don’t collect any information regarding the websites you visit or any
data stored on or transmitted from your device, including any data that applications on your device may
transmit through the VPN network. More specifically, Laskar Media has NO documents/information below
under
the situations of the limited connecting with your personal information and the non-collection of the
websites you visit or any data stored on or transmitted from your device:
- We do not know which user ever accessed a particular website or service.
- We do not know which user was connected to the VPN at a specific time.
- We do not know the set of original IP addresses of a user’s computer or the temporarily assigned
network
addresses.
If anyone would like to access to or try to compel Laskar Media to release user information based on any
of
the above, we cannot supply this information because the data don’t exist.
For the purpose to fulfill our contractual obligations in good faith and to make you enjoy excellent VPN
services, we collect the following information related to your VPN usage:
Information related to Apps and Apps versions
We collect information related to which Apps and Apps version(s) you have activated. It makes our Support
Team efficiently find out and eliminate technical issues for you.
Information related to Connection
We collect information about whether a VPN connection is successful on a particular day (but not a
specific
time of the day), to which VPN location (but not your assigned outgoing IP address), and from which
country/ISP (but not your source IP address). The minimal information allows us to provide efficient
technical support to you, such as identifying connection problems, providing country-specific advice
about
how to use our VPN services, and to enable our engineers to identify and fix network issues.
The Size (in MB) of Data transferred (but not any websites you visit or any data transmitted from
your device)
We collect information regarding the total sum of data transferred by a given user. It is one of our
service
principles to provide unlimited data transfer, however if we notice that a user occupies more traffic
than
thousands of others combined, what influence other users to enjoy high-quality service, we may seek for
the
reason with the user.
Anonymous Data for Network Diagnostics, Study and Analysis
When you become one of our users for the VPN services, with your permission, we collect minimal usage
statistics and anonymized analytics data used for network diagnostics in our network operations tools,
for
the purpose to optimize network speeds and to let us identify problems related to specific apps, VPN
servers, or ISPs. Learning and analyzing the statistics allows us to improve the quality of the services
and
the products. We ensure the information we receive is fully anonymized and cannot be tied back to
individual
users (i.e., we do not store which user sent which data, and we do not store IP addresses).
We will collect the following information:
- Diagnostic information about if and how a VPN connection attempt failed.
- Speed test data.
- Crash reports, also without any personally identifiable information. These are handled in an
anonymized
form by third parties, dependent on the platform you are using.
On iOS, Apple’s crash reporting can be turned off in iOS settings.
Conclusion
We collect minimal usage statistics to maintain our quality of service. Although we provide service to
users
improving the network speed, we can’t uniquely identify any specific behavior of any user, because
thousands
of users share one same location simultaneously to enjoy surfing the internet and the usage pattern
overlaps
with thousands of other customers who also connected to the same location on the same day.
Regarding to the sensitive data, we’ve engineered our systems to categorically eliminate the storage of
sensitive data. We never know HOW they have utilized our Service.
We stand by our firm commitment to our customers’ privacy by not possessing any data related to a user’s
online activities.
THE USE AND SHARING OF INFORMATION
How we use information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our Services;
- Improve, personalize, and expand our Services;
- Understand and analyze how you use our Services;
- Develop new products, services, features, and functionality;
- Communicate with you, either directly or through one of our partners, including for customer
service, to
provide you with updates and other information relating to the Service, and for marketing and
promotional purposes; - Process your transactions;
- Send you text messages and push notifications;
- Find and prevent fraud; and
- For compliance purposes, including enforcing our Terms of Service, or other legal rights, or as may
be
required by applicable laws and regulations or requested by any judicial process or governmental
agency.
How we share information
We may share the information we collect in various ways, including the following:
- Vendors and Service Providers. We may share information with third-party vendors and service
providers
that provide services on our behalf, such as helping to provide our Services, for promotional and/or
marketing purposes, and to provide you with information relevant to you such as product
announcements,
software updates, special offers, or other information. - Aggregate Information. Where legally permissible, we may use and share information about users with
our
partners in aggregated or de-identified form that can’t reasonably be used to identify you. - Information We Share When You Sign Up Through a Referral. If you sign up for our Services through a
referral from a friend, we may share information with your referrer to let them know that you used
their
referral to sign up for our Services. - We collect minimal usage statistics and anonymized analytics data used for network diagnostics in
our
network operations tools. Please see more information in Section 2 of this Privacy Policy. - Business Transfers. Information may be disclosed and otherwise transferred to any potential
acquirer,
successor, or assignee as part of any proposed merger, acquisition, debt financing, sale of assets,
or
similar transaction, or in the event of insolvency, bankruptcy, or receivership in which information
is
transferred to one or more third parties as one of our business assets. - As Required by Law and Similar Disclosures. We may also share information to (i) satisfy any
applicable
law, regulation, legal process, or governmental request; (ii) enforce this Privacy Policy and our
Terms
of Service, including investigation of potential violations hereof; (iii) detect, prevent, or
otherwise
address fraud, security, or technical issues; (iv) respond to your requests; or (v) protect our
rights,
property or safety, our users and the public. This includes exchanging information with other
companies
and organizations for fraud protection and spam/malware prevention. - With Your Consent. We may share information with your consent.
ADVERTISING
We do not server any ads for the VIP subscription of our services. As well, we are proud to offer free,
advertising-supported VPN services to the customers. We work with third-party advertising partners to
show
ads to the customers who choose free VPN services.
We ensure that we do not target any personal information based on these ads. Although you opt in to use
the
free, advertising-supported VPN services, we won’t share the advertisers any your personal information
or
any usage information without your prior consent.
Notwithstanding the foregoing, these advertising partners may set and access their own cookies, pixel
tags,
and similar technologies on our services, and they may otherwise collect or have access to information
about
you which they may collect over time and across different online services.
To learn more about these programs, please visit:
- AdMob: https://policies.google.com/privacy
- Facebook: https://business.facebook.com/privacy/explanation
JURISDICTION AND APPLICABLE LAW
Keeping your information private is our core mission. In service of this mission, Laskar Media ‘s
registered
place of business is in Singapore, where has integrated data protection legislation.
There are no special data retention laws and no guidance pertaining to e-discovery or disclosure to
foreign
law enforcement agencies in Singapore. The disclosure of personal data may follow this Privacy Policy.
Required by any foreign law enforcement agencies, Laskar Media turns over protected user information only
upon receipt of a valid subpoena, court order, or search warrant, which shall be served effectively
under
the Rules of Court of Singapore. More specifically, we think the subpoena, court order or search warrant
may
lose its coercive effect when it crosses its boundary. It only regains coercive effect on the other side
of
the line either through a domestication action (in the other state’s courts) or under the authority of a
statute. Additionally, we will notify affected users about any requests for their account information,
unless prohibited from doing so by law or court order. Should we receive a valid served legal order, it
is
important to note that Laskar Media does not collect any IP addresses, browsing history, traffic data, or
DNS queries that could be used to identify any specific user.
DATA RETENTION
We retain personal information we collect from you where we have an ongoing legitimate business need to
do so
(for example, to provide you with a service you have requested or to comply with applicable legal, tax,
or
accounting requirements).
When we have no ongoing legitimate business need to process your personal information, we will either
delete
or anonymize it or, if this is not possible (for example, because your personal information has been
stored
in backup archives), then we will securely store your personal information and isolate it from any
further
processing until deletion is possible.
We keep records of any correspondence, questions, complaints, or compliments you submit to us, along with
our
response. Depending on how you contact us, we may collect your email address and any additional
information
you provide to us. Having full correspondence records enables us to provide the best possible customer
support experience.
We use emails for support correspondence: vpn@jempoet.com.
When you correspond with us using these emails, your correspondence records, including your name and
email
address, are stored in their systems
SECURITY MEASURES
Laskar Media is committed to protecting your information. We use best-in-class physical, procedural, and
technical security with respect to our offices and information storage facilities so as to prevent any
loss,
misuse, unauthorized access, disclosure, or modification of information. Access to user information is
restricted to staff who require such access to perform their job functions.
While we believe these systems are robust, it is important to understand that no data security measures
in
the world can offer 100% protection.
Servers are housed in data centers with strong security practices. None of these data centers require us
to
collect or store any traffic data or personal information related to your use of VPN services. If any
data
center were to ask us to log such data, we would immediately cease operations with said data center and
find
alternative options.
Even if a government were to physically seize one of our VPN servers and manage to break its disk
encryption,
there would be no logs or information that would tie any individual user to a particular event, website,
or
behavior.
THIRD-PARTY SERVICES
You may access other third-party services while using the VPN services, for example by clicking on links
to
those third-party services from within the Services. We are not responsible for the privacy policies
and/or
practices of these third-party services, and we encourage you to carefully review their privacy
policies.
CHILDREN’S PRIVACY
We feel under a particular obligation to protect information obtained from young children. We would
strongly
urge parents to instruct their children never to disclose their real name, their address or their
telephone
number while they are on-line without prior permission. Laskar Media does not knowingly collect
information
from children under the age of 16, and children under 16 years old are prohibited from using our
services.
If you learn that a child has provided us with personal information in violation of this Privacy Policy,
you
can alert us at vpn@jempoet.id.
ACCESS
When you become one of our users for the VPN services, you may access certain information associated with
you
by emailing vpn@jempoet.id. If you decide not to use our VPN services any more, any public activity on
your
Account prior to deletion may remain stored on our servers and may remain accessible to the public.
To protect your privacy and security, we may also take reasonable steps to verify your identity before
updating or removing your information. The information you provide us may be archived or stored
periodically
by us according to backup processes conducted in the ordinary course of business for disaster recovery
purposes. Your ability to access and correct your information may be temporarily limited where access
and
correction could: inhibit our ability to comply with a legal obligation; inhibit our ability to
investigate,
make or defend legal claims; result in disclosure of personal information about a third party; or result
in
breach of a contract or disclosure of trade secrets or other proprietary business information belonging
to
us or a third party.
GDPR
Laskar Media is committed to user privacy globally, and personal information under users’ control and
minimal
collection of data are our existing practices. According to the requirements of the General Data
Protection
Regulation (GDPR) of the European Union (EU), we collect and process the data in a specific manner of
users
in EU outlined in this Privacy Policy on one of the following bases, depending on the circumstances:
- i) For the purposes of fulfilling our contractual obligations to users, including:
- Providing users with the VPN services and Apps they have requested.
- Managing user subscriptions and processing payments.
- Providing customer support.
- ii) For a legitimate interest associated with the operation of our business, including: * Enhancing
the
quality, reliability, and effectiveness of our VPN Services, and Apps. * Communicating with
customers to
provide information and seek feedback related to our VPN services and Apps.
You can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any
processing we conducted prior to your withdrawal, nor will it affect the processing of your personal
information conducted in reliance on lawful processing grounds other than consent. As well, you have the
right to opt-out of marketing communications we send you at any time. You can exercise this right by
clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you.
You can exercise your rights under the GDPR to access, transfer, correct, delete, or object to the
processing
of your personal information by contacting us at vpn@jempoet.id.
INTERNATIONAL DATA TRANSFERS
Laskar Media is a global business. We may transfer personal information to countries other than the
country
in which the data was originally collected. These countries may not have the same data protection laws
as
the country in which you initially provided the information. When we transfer your personal information
to
other countries, we will protect that information as described in this Privacy Policy.
CHANGES TO THIS PRIVACY POLICY
For the purpose to consist with applicable privacy laws and principles, this Privacy Policy may be
modified
from time to time without prior notice to you, so please review it frequently. Your continued use of our
VPN
services constitutes your acceptance of our Privacy Policy. Changes to this Privacy Policy will be
posted on
our websites. If we materially change the ways in which we use or share personal information previously
collected from you through our VPN services, we will notify you through our APP, email, or other
communication.